TELEPHONE ADVICE – Tel: 01202 587111
If you feel that you simply need telephone advice from a doctor or nurse, then please call the above number. Our receptionist will arrange for a Doctor to call you back at the earliest available opportunity or will alternatively suggest a time for you to call back.
TELEPHONE SYSTEM – Tel: 01202 587111
The practice uses NEG SurgeryLine as the supplier of their telephone system so that we can offer an improved service to our patients. This enables us to offer the choice to patients of using the options facility to direct their call to the most appropriate section eg: appointments – results – general enquiries – emergency
The decision was made to stop using an 0844 number as a result of our patient survey and patient feedback, where a greater majority of patients stated that they would prefer to call a local number rather than use an 0844 number.
This has resulted in some of the features of the phone system no longer being available such as queuing – as a consequence, patients will now hear the engaged/busy tone when high volumes of calls are being received. In this instance, patients will need to re-dial at a less busy time.