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Comments, Suggestions & Complaints

We welcome your comments both positive and negative as they let us know when we get it right and when there are areas for improvement. As such we depend on your comments if we are to continue to offer the best service possible. Please feel free to make use of our Suggestion Box which is situated in our waiting room or you are welcome to contact our Practice Manager by letter or phone.

The Practice operates a Practice Complaints Procedure as part of the NHS system for dealing with complaints. Our procedure meets the national criteria, full details can be found below.

How to make a complaint 

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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