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Our staff are a team of hardworking people, devoted to ensuring that you receive the most appropriate care in the most appropriate time frame.  We will treat you with kindness, dignity and respect; please appreciate how hard everyone works and that they are all doing their very best to help you.

Practice Management

Debbie Morris (f)Debbie Morris (f)

Practice Business Manager PG Cert, PG Dip, MInstLM

The Practice Manager is responsible for the overall smooth and efficient running of the practice in all matters which are financial, administrative or non-medical. Areas of responsibility include; confidentiality, data protection, discrimination, complaints procedures, practice improvement and staff management. She is happy to discuss any comments or concerns that you may have in respect of the services and non-medical care you receive.

Administration

Lanie Baxter (f)

Operational Site Manager

Mrs Mastaneh Doe (f)

Deals with the administration of Smears, Immunisations, Medical Reports, summary records etc

Mrs Sarah Tizzard (f)

Administrator dealing with all incoming post.

The Administration Team consists of Deputy to the Practice Manager, an IT & Data Quality Assistant, two medical Secretaries and an Administrators. Their work is very important in ensuring prompt and reliable data entry, file/record management, patient referrals, letter output and overall systems support.

Reception

Jacky
Janet
Amy
Keeley (f)
Jorden
Jo (f)
Karen (f)
Laura (f)
Polly (f)

The Receptionist Team consists of full/part-time staff working a rota system which covers the surgery opening times. They provide an invaluable service both to us and to you. They are here to help you and you will receive a courteous and friendly service whenever you call or visit the surgery.  Please treat our receptionists the way you would want them to treat you - being a GP receptionist is a very busy and demanding role. In order to get you the best and most appropriate care, they do need to ask for some personal details when you call or visit the surgery. Please be assured that the questions they ask are because the brief information you give helps to direct your care to the right place at the right time.  They are not trying to take on the clinical role, they are simply trying to ensure that you receive the most appropriate service in the most appropriate timescale.  All receptionists have been fully trained and are highly professional in respect of the confidentiality rules that apply to all practice staff.

 
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